Returns Policy

Effective date: December 16, 2025

Ms Audrey's House accepts returns for eligible physical products in original condition.

Eligible Returns (XLNT Capsule Physical Products)

• Return window: 14 days from delivery date
• Condition: Unworn, unwashed, free of odors, free of damage, with original tags and packaging when applicable
• Proof: Order number required

Non-Returnable Items

• Final sale items (marked final sale)
• Gift cards
• Audrey Select services, consultations, and service deposits (see below)

Return Shipping

Return shipping costs are paid by the customer unless the return is due to a verified fulfillment error.

Exchanges

Size exchanges may be accommodated when inventory is available. If an exchange is not available, a return may be processed under the standard return window.

Audrey Select Services and Deposits

Audrey Select is a service-led offering. Services are not refundable once delivered or scheduled.

Deposits are applied toward approved sourcing and may be non-refundable once sourcing work has started. The product page will state the current deposit rule.

How to Start a Return

Email MsAudrey@MsAudreysHouse.net with:

• Order number
• Item(s) requested for return
• Reason for return

You will receive return instructions and the return address.